What Happens If I Need to Request a Refund?

We understand that there may be situations where you need to request a refund. We strive to provide a clear and straightforward process to assist you. Here's what you need to know:

Review Refund Policy: Before submitting a refund request, we recommend checking our Refund Policy to ensure that you meet the eligibility criteria for a refund. Our policy outlines the specific conditions and circumstances under which refunds are granted.
Contact Customer Support: If you determine that you are eligible for a refund and require further assistance, please reach out to our dedicated customer support team at hello[@]zylalabs.com. Kindly provide them with the necessary details of your purchase, including the relevant transaction information, as well as a clear explanation of the reason for your refund request.
Request Evaluation and Response: Our customer support team will carefully review your refund request and strive to provide a timely response. They may require additional information or clarification to fully assess your situation. Rest assured that we will handle your request with care and professionalism.
Further Instructions: Once our team has reviewed your refund request, they will provide you with further instructions. This may include specific steps to initiate the refund process or additional information required from your end. We aim to guide you through the process and ensure a smooth resolution.

Please note that each refund request is evaluated on a case-by-case basis, and we make every effort to address your concerns promptly and fairly.