Managing Past Due Subscriptions on Zyla API Hub: A Step-by-Step Guide

When a subscription falls into a "Past Due" status on Zyla API Hub, it means that the associated invoice hasn't been paid by the due date. In this guide, we'll walk you through the steps to manage and resolve past-due subscriptions.

Locating Past Due Subscriptions: In Your Account

1. Accessing "Subscriptions": Log in to your Zyla API Hub account and navigate to the "Subscriptions" section. You'll find a list of your active and past-due subscriptions here.

2. Identifying Past Due Status: Past due subscriptions are clearly marked, indicating the outstanding payment.

Understanding the Billing Portal: Your Gateway to Resolution

1. Accessing the Billing Portal: Click on the past due subscription to enter the detailed view. Here, you'll find two buttons to access the Billing Portal.

2. Exploring Invoice Details: The Billing Portal provides access to detailed invoices. Please look over the invoice to understand the charges and any applied fees.

Managing Payments: Retry and Modify

1. Retrying Payments: The system will attempt to charge the outstanding amount using your saved payment method.

2. Modifying Payment Methods: If the initial payment method fails, you can update your payment information within the Billing Portal for a successful transaction.

Resuming Services: After Successful Payment

1. Automatic Plan Activation: Once the payment is successfully processed, your subscription plan will be reactivated automatically.

2. No Interruption in Service: Resolving the past due status ensures a seamless continuation of the subscribed services without interruption.

Important Considerations:

- Cancellation Limitation: A subscription in past due status cannot be canceled until the outstanding invoice is paid.

- Cancellation Note: It's essential to clarify that a subscription in past due status automatically suspends the associated plan until the outstanding payment is resolved.

- Timely Resolution: Promptly addressing past due subscriptions helps maintain uninterrupted access to Zyla API Hub services.

Follow this step-by-step guide to navigate the process of managing past-due subscriptions on Zyla API Hub effortlessly. If you encounter any issues or have questions, don't hesitate to contact our support team for assistance.

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